EduCourses is committed to providing high-quality educational content and ensuring the satisfaction of our students. Our refund policy is designed to comply with Indian Educational Law, User Protection Law, and other applicable regulations. We aim to maintain transparency and fairness while offering flexible options to our users.
Users are eligible for a full refund if they request it within 7 days from the date of purchase. Refund requests must be submitted in writing via email to our customer support team, along with the order number and a valid reason for the request.
The following items are not eligible for a refund:
Once a refund request is received and approved, the refund will be processed within 7-10 business days. Refunds will be credited back to the original payment method used during the purchase. Users will receive an email confirmation once the refund has been processed.
Users may cancel their course subscription within the eligible refund period. Cancellations made after the refund period will not be eligible for any refund.
Refunds requested due to exceptional circumstances, such as technical issues on our platform or medical emergencies, will be reviewed on a case-by-case basis. Supporting documents may be required.
Any disputes regarding refunds will be handled according to the Indian Consumer Protection Act. Users are encouraged to contact our support team for amicable resolutions before escalating disputes to external authorities.
EduCourses reserves the right to amend this refund policy at any time without prior notice. Users are encouraged to review this policy periodically to stay informed of any changes.
By purchasing our courses, users acknowledge that they have read, understood, and agreed to this refund policy. If you have any questions or concerns, please contact our support team for further assistance.